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Order 2+ and save 10% with code: VP10
Paying through credit card (VISA, Master) is available.
Bringing to our customers with the best convenience in payment is also one of our tasks. With PayPal, you will be easier to make a payment and finish your purchase as quickly as you possible.
By placing an order, you have confirmed that you have read, understood and accepted these following policies.
Please be reminded that our policy lasts 20 days for replacement/refund requests only. If 20 days have gone by since your purchase, unfortunately we can’t offer you a replacement or refund.
At this time we do not offer Return in any case, we just offer replacement. If your item is defective, you don't need to return the original item and we will resend you a replacement for free.
We can only offer you replacements at no additional cost if it falls under below criteria:
Khi sản phẩm nhận được quá khác so với mô tả và preview
Sản phẩm bị lỗi hỏng do nhà sản xuất, bên vận chuyển
Sản phẩm bị gửi nhầm địa chỉ so với địa chỉ khách hàng cung cấp
Parcels that are lost in transit (more than 14 days from the latest updated day in tracking link)
Please be noted that with other cases (not mentioned above) we only offer partial refund (excluding shipping fee)
We accept return on products which were shipped out by us and if the item is faulty due to an error on our end (e.g. wrong item or damaged item).
Item(s) must be returned together with proof of purchase.
To complete your return, we require a receipt or proof of purchase. Please contact our support team via Email support for more information. Please be informed that you have to pay the return shipping fee.
Once an item has been received in normal condition it cannot be returned.
We can only offer you replacements at no additional cost if it falls under below criteria:
Items are faulty – damaged/broken or soiled upon arrival.
The print quality is blurry.
We sent the wrong item – size, style, color.
Parcels that are lost in transit (more than 14 days from the latest updated day in tracking link)
Our policy lasts 3 days from arrival date. If 3 days have gone by since you received the item, unfortunately, we can’t offer you a refund or exchange.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time (5 business days) before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Email support
You can only cancel your order within 24 hours from purchasing time of the same day by contact us directly email - support@vprintes.com. Please be informed that a management, processing and transaction fee (2% of your total order value) will be applied for the cancellation. Full refund only applies to switching orders.
Once you place new orders, our system will automatically cancel old orders and refund 100%.
Email: support@vprintes.com
DPG INC PTE. LTD.
Address: 68 Circular Road #02-01, 049422, Singapore