Privacy Policy

Thank you for visiting our store. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share information when you visit or make a purchase from our website.

1. Information We Collect

We collect several types of information from and about you, including:

  • Personal Information: When you place an order or register for an account, we collect information such as your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

  • Device Information: When you browse our store, we automatically receive information about your device, including your IP address, web browser, time zone, and some cookies installed on your device.

  • Order Information: This includes details about the products you purchase and your interactions with our store.

  • Cookies and Tracking Technologies: We use cookies and similar technologies to improve your browsing experience, analyze website traffic, and support marketing activities.

2. How We Use Your Information

We use your personal information to:

  • Process and fulfill your orders, including shipping, returns, and exchanges.

  • Communicate with you regarding your order or inquiries.

  • Screen orders for potential risk or fraud.

  • Provide you with information or advertising relating to our products and services.

  • Improve and optimize our website and customer experience.

3. How We Share Your Information

We share your information with third parties to help us provide our services, including:

  • Shopify: Our online store is hosted on Shopify Inc. They provide the e-commerce platform that allows us to sell our products to you. 

  • Amazon (MCF): We use Amazon’s Multi-Channel Fulfillment (MCF) services to ship orders. Your shipping details are securely shared with Amazon for the purpose of storing, packing, and delivering your order.

  • Payment Processors: We share necessary data with payment gateways (e.g., credit card processors, PayPal, etc.) to process transactions securely.

  • Other Service Providers: For tasks such as marketing, analytics, or email communication.

We do not sell or rent your personal information to third parties.

4. Cookies

Cookies are small data files that are stored on your device. We use cookies to:

  • Enable basic site functionality such as the shopping cart and checkout process.

  • Analyze site traffic and usage to improve our website.

  • Personalize your shopping experience and support advertising efforts.

You can manage cookies through your browser settings, but disabling cookies may affect site functionality.

5. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you.

  • Request corrections to your personal data.

  • Request deletion of your personal data.

  • Object to certain processing or withdraw consent.

To exercise these rights, please contact us at csvp@dpgroup.business

6. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

7. Security

We take appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, or alteration. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other operational reasons. Updates will be posted on this page with a revised “Last updated” date.

9. Contact Us

For more information about our privacy practices, or if you have questions or complaints, please contact us at: csvp@dpgroup.business

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